Refund policy
We accept returns within 30 days of the delivery date for eligible products.
To qualify for a return:
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase or order confirmation must be provided.
- Products returned due to hygiene and safety reasons may not be eligible if opened or used.
Non-Refundable Items
The following items are non-refundable unless faulty or damaged upon arrival:
- Opened wellness oils or supplements
- Used personal care products
- Gift cards or promotional items
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Supporting photos where applicable
We will assess the issue and arrange a replacement, exchange, or refund where appropriate.
Refund Process
Once your return is received and inspected:
- Approved refunds will be processed back to your original payment method.
- Refunds may take 5–10 business days to reflect depending on your payment provider.
Shipping Costs
- Original shipping charges are non-refundable unless the return is due to an error on our side.
- Customers may be responsible for return shipping costs.
- Pharmstrong Health & Wellness Ltd reserves the right to deduct reasonable re-stocking or handling fees where applicable.
30-Day Satisfaction Guarantee
We aim to ensure our customers are satisfied with their experience. Eligible products may qualify for our 30-day satisfaction guarantee, subject to review and compliance with return conditions.
Cancellation Policy
Orders may be cancelled before dispatch. Once an order has been processed or shipped, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible.
Contact Information
For refund, return, or cancellation enquiries, please contact:
Pharmstrong Health & Wellness Ltd
Email: support@pharmstrong.co.uk
Website: http://pharmstrong.co.uk.